to collectively as "Our Websites") on which it appears.
We are committed to protecting your privacy and take special measures to ensure the
confidentiality of Personally Identifiable Information collected from or about you. This Privacy
Policy explains how we collect, store and use such Personally Identifiable Information.
("Personally Identifiable Information" includes information that may identify you and can be
used to contact or locate you in real life, such as your real full name, e-mail address, mobile
telephone number, postal address or credit card information.)
condition of your use of Our Websites (whether or not you are a subscriber). If you do not
agree with this policy, or any part, you do not have permission to use Our Websites; your use
of any of Our Websites is treated as an acceptance of the version of this policy in effect at the
time of your use.
site. We will treat your continued use of Our Websites as acceptance of any changes from
their effective date as shown above.
online game offered by Social GameWorks from time to time including all Social GameWorks
websites used to play those games.
References to "Terminating" an account include all or any of: locking / suspending,
temporarily banning or permanently banning the account.
Personally Identifiable Information that we collect and store
No Personally Identifiable Information is collected when you merely access the public areas of
We collect and store information that you voluntarily provide via forms or otherwise on Our
Websites, electronic or other communications with us, communications between users of Our
Websites, or information provided to our billing portions of Our Websites. You may opt-out of
providing any such information by simply choosing not to engage in any one or more of the
activities referenced in this paragraph, and hence choosing not to use that particular service.
Children's privacy practices of Social GameWorks
- To use many of the features of SGW Products you will need to open an account by
providing a username, password, your name, and valid email address.
- To receive notices and communications via third party messaging accounts, you must
provide applicable user name(s) to your third party IM service account(s).
- Conversations that you have through Our Websites are logged and stored on Social
GameWorks' servers. Please be aware that any identifiable information that you
disclose during such conversations may eventually be disclosed to the public in
- To start a subscription for or purchase any SGW Product, you will also need to provide
contact information including: your home address and payment details (such as credit
card number and expiry date).
- To make use of our customer support service you will need to access the customer
support section using your username and password and supply information relating to
your query via the online form.
- To enable us to provide a better customer support service we may also ask you to
provide contact information including: your name, email address, postal code and
country, and to provide a number of security questions which we can use to verify your
identity if you require assistance in the future. (Note that the questions and the answers
you provide are up to you. You may opt-out of providing some of this information but it
will limit the availability or effectiveness of our support service if you do.)
- We may give you the option of supplying your email address so we can contact you in
the future with email newsletters about our games, including new game features and
We recommend that users of our websites who lack legal capacity ask a parent or guardian
for permission before sending any information about themselves to anyone over the Internet.
If we become aware that we have retained or inadvertently disclosed any Personally
Identifiable Information for any user under 13 years of age, it will be promptly deleted from our
system to ensure the protection of the child's privacy.
What other information is collected and stored?
identifiers in order to identify specific computers that access Our Websites.
We generate and store logs indicating usage of Our Websites such as activity in our games
and public and private chat communications. This includes monitoring play patterns and anti-
tamper checks, which verify the correct internal operation of our software, and are designed
to spot abusive or inappropriate activities.
We may track your use of certain features and areas of Our Websites to help us improve
If our client software stored on your computer detects a failure to operate as designed, it may
send an automatic error report to our server to help us address the failure. This error report
only includes information about the internal state of our own client software and which
browser/java version it is running on. It does not include data from elsewhere on your
computer and so does not include Personally Identifiable Information to us.
We store 'player preferences' and 'game settings' information to enable us to provide a better
games service in which your activities and achievements are remembered in the game, and
we conduct polls to find better ways of serving the needs of our users.
What happens to the information provided/collected?
The information we collect may be used:
- To process your payment for membership subscriptions or other goods or services
ordered on Our Websites or to fulfill such orders.
- To provide our customer support service, and to verify any claims or requests you
make if you use our customer support service.
- To enforce our Terms and Conditions of use, and prevent or detect hacking activities,
security breaches or safety risks in connection with Our Websites.
- To send service announcements and messages (for example, a reminder sent to the
members' messaging interface if a subscription payment is due or if member credit has
- To aggregate information to generate anonymous statistics regarding use of Our
Websites. We may share this anonymous information with our partners and
advertisers. This is not linked to any personal information that can identify any
- For our own internal marketing and demographic studies, and to help us improve Our
- In the event of an actual or proposed (including as part of negotiations for any) merger,
or business combination or sale of substantially all of our assets or a business
operation to which such information relates, or as provided under bankruptcy or
applicable insolvency laws or by the enforcement of equitable rights.
- To disclose information to the extent required by law, court order, as requested by other
government, regulatory or law enforcement authority, to protect or assist in protecting
our users, systems or the public, or to otherwise enforce legal rights as determined in
our sole and absolute discretion.
- If you have authorized us, to send you email newsletters about our games, including
new game features and special offers.
We care about protecting your privacy, and with the exception of the uses specified above, we
will not sell, transfer, rent out, share or disclose your Personally Identifiable Information to
A cookie is a text-only string of information that a website transfers to a cookie file of the
browser on your computer's hard disk so that the website can remember who you are. A
cookie will typically contain the name of the domain from which the cookie has come, the
"lifetime" of the cookie, and a value, usually a randomly generated unique number.
Session cookies are temporary, and remain in the cookie file of your browser until you leave
the site whereafter it is deleted. We use session cookies to enable us to authenticate users
during game sessions.
Persistent cookies remain in the cookie file of your browser for a specific period unless
deleted earlier by you. Cookies can help a website to arrange content to match your preferred
themselves to identify you.
We use persistent cookies to track your country (to enable us to provide country-specific
content) and to track whether you entered Our Websites from a link on site of one of our
business partners. Persistent cookies also allow you to login when you return to the site, by
storing your login information on your own computer. Additionally we may use persistent
cookies to store information about which adverts from our site have been displayed to you to
help avoid showing the same one repeatedly or to provide more that we hope will meet your
needs or interests.
interests and how to provide better services and features that meet your needs or interests.
For more information about this, see under "Third Parties" below.
You can remove or block cookies using the settings in your browser if you want to disable this
convenience feature. Some features may not be available if you block cookies and in certain
instances, you may not be able to use Our Websites. We therefore recommend that you
enable cookies from us for at least the duration of your visit.
For more information about cookies, click here
We may partner with third parties to provide certain services such as:
- We may use external billing companies to securely process membership and/or other service
payments. We share your billing information with such companies insofar as is necessary for
the processing of your payment, or to prevent or detect fraud. These companies have agreed
not to retain, share, store or use your Personally Identifiable Information for any secondary
- We may supply your Personally Identifiable Information to third parties to enable them to fulfill
your orders for SGW Products or other merchandise requested by you.
- We may use advertising companies to provide and serve advertisements on Our Websites.
These companies may use information (not including Personally Identifiable Information)
about your visits to this and other websites in order to provide advertisements on this site and
other sites about goods and services that may be of interest to you. If you would like more
information about this practice and to know your choices about preventing this information
being used by certain of these companies, please click here.
or organizations to which we link or which link to us, or which provide goods or services to our
users from their websites (such as co-branded, white label or affiliate sites, or sites selling
SGW Product merchandise).
Safeguarding your Personally Identifiable Information
Be very careful before making or posting any communications on Our Websites. Certain
information is visible to other players of the game including: public and private chat
communications, the portrayal of your game persona and your account statistics. Players who
include you on their friends list can see when you are online and accessing SGW Products.
If you have given your consent, we may provide your email address to our business partners
so that they can send you emails with details of goods or services that may be of interest to
you including information about special offers or promotions.
We will only collect Personally Identifiable Information to the extent we believe it reasonably
necessary to serve our legitimate business purposes, and will protect it using the same level
of safeguards we use to ensure the security, integrity and privacy of our own equivalent
information. In addition, we will endeavor to ensure that third parties to whom we transfer any
Personally Identifiable Information in accordance with this policy will agree to provide
protection reasonably equivalent to that undertaken by us.
Note that while we strive to protect all Personally Identifiable Information, we have all heard of
data breaches in well-respected financial and governmental institutions and we cannot ever
fully guarantee that such breaches will not happen. We will inform you of any material data
breaches that we discover that may compromise your Personally Identifiable Information.
Review, correction and deletion of information from our records
If you are concerned that any personal information (including Personally Identifiable
Information) maintained by Social GameWorks LLC is not correct, or should you wish to have
such information removed from our records, please follow these steps:
- Request in writing & contact details
Please outline specifically your request. Your request should be one of the following:
- Access to personal information we maintain
- Modification of personal information we maintain
- Removal of personal information we maintain
You must provide full contact information for yourself including your physical postal
address, email address and best contact telephone number, including international
- Proof of identity
We require proof of identity in the form of picture ID in order to process any request for
access, modification, and/or removal of personal information. This must be in one of
the following forms:
The photocopied document must contain a clear picture of yourself with your full name.
- a photocopy of a passport
- a photocopy of a picture driving license
You must complete all of the steps identified above in order for Social GameWorks LLC to
process your request.
Where to send your request
Please send your data protection request, including full contact details and proof of identity to
the following address:
SOCIAL GAMEWORKS LLC
PO BOX 821013
KENMORE WA 98028-1013
We will respond within 30 days of receiving your request.